Privacy Policy

Last Reviewed April 2026

Kelly Lawyers Pty Ltd (ABN 90 110 928 017) and its Related Entities (Kelly Lawyers)

At Kelly Lawyers, we understand that engaging a lawyer often involves sharing deeply personal and sensitive information. Protecting your privacy is fundamental to how we care for our clients.

Consistent with our purpose – “We exist to move you forward” – we are committed to handling your personal information with integrity, respect, and the highest level of confidentiality.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

The purpose of this Privacy Policy is to generally inform people of:

How and when we collect personal information;
How we use and disclose personal information;
How we keep personal information secure, accurate and up-to-date; and
How we will facilitate or resolve a privacy

If you have concerns or complaints about the manner in which your personal information has been collected, used or disclosed by us, please contact us so that we can attempt to resolve the issue or complaint. Our contact details are set out in Section 14.

l. The Information We Collect

We collect only the information necessary to provide high-quality legal services across our practice areas which include Family Law, Estate Planning & Administration, and Property & Commercial Law. An example of information that we usually require is as follows:

Your name, contact details, and date of birth
Identification documents (e.g. driver’s licence or passport)
Financial and billing information
Information relevant to your legal matter
Sensitive information (where required), such as family, health, or financial circumstances
Communications between you and our firm
Website usage data (such as IP address and cookies)

The Privacy Act defines “personal information” to mean any information or an opinion about an identified individual, or an individual who is reasonably identifiable:

Whether the information or opinion is true or not; and
Whether the information or opinion is recorded in a material form or

2. How We Collect Information

We collect personal information in a number of ways, including:

Directly from you when you contact or engage us
Through documents and information you provide
From third parties such as courts, government agencies, financial institutions, or other professionals
Via our website, including forms and analytics tools
Unsolicited personal information

Where possible, we collect information directly from you.

In the event that we collect personal information from you, or a third party, in circumstances where we have not requested or solicited that information, and it is determined by us that the personal information is not required, we will destroy the information or ensure that the information is de-identifiable.

In the event that the unsolicited personal information collected is in relation to future employment with Kelly Lawyers, such as your CV, resume, or candidacy related information, and it is determined by Kelly Lawyers (in its absolute discretion) that it may consider you for future employment, Kelly Lawyers may keep the personal information on its records.

Once we collect your personal information, we will either hold it securely and store it on infrastructure owned or controlled by us or with a third party service provider who have taken reasonable steps to ensure they comply with the Privacy Act.

3. Why We Collect and Use Your Information

Your information is used to:

Provide legal advice and representation
Manage and progress your matter
Communicate with you clearly and efficiently
Administer billing and trust accounting obligations
Comply with legal and professional requirements
Improve our services and client experience

We only use your information for purposes you would reasonably expect or where required by law.

4. Disclosure of Personal Information

We may disclose your personal information where necessary, and in doing so we are not required to seek your additional consent, to:

Where you would reasonably expect your personal information to be used or disclosed for such a purpose
If we reasonably believe that the use or disclosure is necessary to lessen or prevent a serious or imminent threat to an individual’s life, health or safety or to lessen or prevent a threat to public health or safety
If we have reason to suspect that unlawful activity has been, or is being, engaged in
Courts, tribunals, and government authorities
Barristers, expert witnesses, and other professionals engaged in your matter
Financial institutions or third parties involved in transactions
Service providers (e.g. IT systems, cloud storage, document management)
Regulatory bodies or as required by law

We take reasonable steps to ensure that any third party handles your information securely and in accordance with applicable privacy obligations.

5. Overseas Disclosure

Some of our service providers may store or process data overseas (for example, cloud-based systems). Where this occurs, we take reasonable steps to ensure your personal information is protected in accordance with Australian privacy laws.

6. Client Confidentiality

Confidentiality is fundamental to the solicitor-client relationship. We are bound by strict professional and ethical obligations to maintain the confidentiality of all client information. This duty extends beyond the requirements of privacy legislation and applies to all information obtained in the course of acting for you.

We will not disclose confidential information except:

With your consent
Where required or authorised by law
Where necessary to properly conduct your legal matter

7. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, including:

Secure digital and physical file storage
Password-protected systems and encryption
Restricted access to client information
Staff training and confidentiality obligations

While we take all reasonable precautions, no method of transmission over the internet is completely secure.

8. Retention of Personal Information

We retain client files and personal information only for as long as necessary to fulfil the purposes for which it was collected, including to comply with legal and professional obligations.

Generally, client files are retained for a minimum period (7 years) after the completion of a matter, unless a longer retention period is required or permitted.

After this period, information may be securely destroyed or de-identified.

9. Direct Marketing

From time to time, we may send you information about legal updates, firm news, or services that may be relevant to you.

We will only do so where:

You have consented; or
It is otherwise permitted under applicable laws

You may opt out of receiving such communications at any time by contacting us or using the unsubscribe option in our communications.

10. Cookies and Website Analytics

Our website may use cookies and analytics tools to:

Understand how users interact with our website
Improve functionality and user experience

You can disable cookies through your browser settings, although this may affect website performance.

11. Access and Correction

You may request access to the personal information we hold about you and request corrections if it is inaccurate, incomplete, or out of date.

To do so, please contact us using the details below.

12. Complaints

If you have a concern about how we handle your personal information, please contact us at the details listed under Item 15 and we will respond promptly.

Please mark your correspondence to the attention of the Privacy Officer. In order to resolve the complaint, we:

Will liaise with you to identify and define the nature and cause of the complaint;
May request that you provide the details of the complaint in writing;
Will keep you informed of the likely time within which we will respond to your complaint; and
Will inform you of the legislative basis (if any) or our decision in resolving such complaint.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner.

13. Automated Decision-Making Processes

We do not currently use automated decision-making processes that significantly affect clients. If this changes, we will update this policy accordingly.

14. Modifications and Updates

We reserve the right to modify our Privacy Policy as our business needs require. We will take reasonable steps to notify you of such changes (whether be direct communication or by posting a notice on our website). If you do not agree to our continued use of your personal information due to the changes in our Privacy Policy, please cease providing us with your personal information and contact us via the details set out at Item 15 of this document.

15. Contact Us

Kelly Lawyers

Address: Level 1, 138 Racecourse Road, ASCOT QLD 4007

Phone Number: (07) 3268 7199

Email Address: reception@kellylawyers.com.au